Human beings are like icebergs. I don’t mean that we are cold, frozen, and unfeeling. I mean that, like icebergs, we have a part above the waterline and a part below. The part that we are conscious of is like the tip of the iceberg, the ten percent above the waterline. The subconscious part of us is like the far bigger part that lies below.
These two parts have different communication systems. The one we are most conscious of and familiar with uses verbal and nonverbal communication — words, body language, gesture, and tone of voice. It involves information that is perceived through our five senses and it is used by the conscious part of us.
There is also another way we communicate, one that we all experience but are not conscious of in the same way. Think about when you are in the presence of someone you feel naturally at ease with. (more…)



